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Shipping within Canada
All domestic orders are shipped via UPS. If all items are in stock, the order will be processed within 24 hrs and delivery will usually be 2-7 business days, depending on your location in Canada. Shipping cost will vary depending on your location in Canada and will be calculated at check out. Provincial tax will be charged based on the province on the bill to address.
Shipping Internationally
We are happy to ship internationally, and offer several options for delivery. Typically, once we have received your order and payment has been approved, we will process the order within 24 hrs and ship via UPS out of our Toronto warehouse. Shipping cost will vary depending on your location. Custom duty and sales tax will be calculated at checkout. You will be contacted via email with the shipping method and associated costs.
Shipping Restrictions
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be canceled
Exchange and Returns
We are committed to ensuring complete satisfaction with your purchases. For any reasons, you want to exchange or return items, we will accept qualifying returns for product exchange, refund or store credit when the items are returned 14 days from the day of receipt.
The return items must be returned in their original condition, unworn, unused, with all LATIERRA tags attached. Returns that are damaged or altered may not be accepted and may be sent back to customer.
Exchanges may be made for items of equal or greater value for domestic orders only.
All returns will be credited to the original form of payment. Except for delivery of a defective product, original shipping charges will not be refunded to the Customer.
For all international returns, shipping cost, customs duties and sales taxes will not be refunded. We do not accept product exchange for international orders.
All sale items are final sale.
Return Process
Please email the following information to info@latierraalpaca.com
– Subject line: Return request for order #.
– Customer name
– Order Number
– Reason for return
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Please include the RMA number inside the box.
LATIERRA holds the right to deny any refund that does not meet all policy requirements.
Refunds will be processed to the original form of payment within 7 days of return receipt. You will be notified via email once your return is processed or a store credit is issued.
If you have any additional questions about your return or the process, please contact info@latierralpaca.com